| ABADATA RMM AND HELPDESK |
Dictionary Definition.
A managed services provider (MSP) is most often an information technology (IT) services provider
that manages and assumes responsibility for providing a defined set of services to its clients either proactively or
as the MSP (not the client) determines that services are needed. |
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| RMM... |
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- ·Includes advanced Antivirus for each PC/Workstation
- ·Includes monitoring integrity and patches
- ·Remediation: Any routine updates, patches, on each PC/Workstation
- ·For issues that require intervention - a ticket is created, client is billed separately
- ·Your PC / Workstation is stored in our inventory database
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| HELPDESK... |
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Help Desk (8am-6pm—Monday to Friday—Business week) or 24/7/365—Call Abadata 989 883 3411
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- ·Includes everything that is offered in the RMM above
·Each PC / Workstation will have an advanced Antivirus application
·Each PC / Workstation / device will be monitored
·Remediation: Any routine updates, patches, on each PC / Workstation
·For issues that require intervention—a ticket is created, client is billed separately
·Currently we are resolving over 80% of PC/Work station issues automatically at no additional cost
·Includes dedicated telephone number for your Company to call for support
·No waiting, same call, Help Desk support
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- ·To deploy new hardware—client is billed separately
- ·Projects are billable
- ·Block hours on Partner Program Agreements are available for projects and any other billable labor.
- ·Plus Programs are not eligible The highest level of care is already included on plus programs including labor and warranty.
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