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Abadata Computer Corp. Enhances Customer Experience by Investing in AI Automation

Leading MTSP Pioneers New Technology to Advance Customers’ Organizations

MICHIGAN August, 2025Abadata Computer Corp., a leading managed technology services provider (MTSP), announced today that the company invested in artificial intelligence (AI) automation to improve and dramatically enhance the quality and speed of support they deliver to clients. As a technology leader, Abadata is focused on finding new ways to improve their capacity to serve clients at a higher level and AI automation is a fantastic means to achieve that objective.

While many business owners are familiar with large language models (LLMs) like ChatGPT, most are still underestimating the technology’s potential to improve efficiency and employee performance. In fact, modern AI tools are doing far more than chatbot scripts or reactive alerts. Abadata has integrated agentic solutions into the back end of service delivery across multiple industries. AI automations are immensely helpful to any organization — whether that means preemptively flagging issues before problems arise, streamline ticket workflows so resolutions happen faster, freeing technicians from repetitive troubleshooting by auto-resolving common issues, generating smarter data and insights that improve future support. Regardless of application, the purpose of AI automations is to drive a higher quality user experience, which is precisely what Abadata is dedicated to achieving.

            By implementing AI automation internally, existing clients will receive better support, at faster speeds than ever before. After Abadata harnessed this powerful technology to benefit their clients, their immediate reaction was to actively share this knowledge by collaborating with clients. That way they can share notes regarding other AI automations which will help their customers scale their businesses more effectively and profitably.

“This is exactly what AI should be doing—eliminating repetitive work and giving humans back the time to focus on high-value tasks,” said Dave Wineman, President of Abadata. “AI multiplies our capacity to serve. This is our objective with our customers — how do we leverage our technological expertise to give them a competitive advantage, so they outperform their competition?”

As a result of this recent implementation, Abadata’s technicians can now spend more time solving complex problems, building relationships, and consulting on bigger-picture technology strategy for its clients. “We consider it our duty to serve as a CTO for the organizations we support,” added Wineman. “It’s not just about offering single point solutions. It’s about giving them dozens of technological advantages so their competitors simply cannot compete with them. We want them to win. Period.”

On an internal level, Wineman also added, “Clients might not see the AI tools at work — but they’ll feel the difference. We’re proud that we’re constantly reinventing ourselves so that our clients get to work with a managed technology services provider who is more agile, proactive, and reliable than anyone else in the business.”

Wineman later added, “If your provider isn't exploring ways to use AI to support your organization more effectively, you're probably paying the same—and getting less. We see AI productivity gains as the new standard for world-class service.”

MORE ABOUT ABADATA

SEBEWAING, MI – March 6, 2025 – Abadata Computer Corporation, a leading managed technology services provider (MTSP) is excited to announce its leadership transition as Nicki Depcinski and Raymond Phillips officially take ownership of the company. Depcinski, who has been with Abadata since 2019, and Phillips, who joined in 2014 as Chief Technology Officer (CTO), will continue building on the company’s legacy while driving innovation and customer-focused growth.

The transition is the result of a well-planned succession strategy developed by founder Dave Wineman, who remains actively involved in an advisory and ownership capacity. While the transition has been made official the day-to-day operations will remain largely unchanged as Depcinski and Phillips have been integral members of the team for many years. The company will retain its 12-person team, ensuring a seamless experience for the thousands of clients who rely on Abadata for IT solutions, cybersecurity, and automation services.

Unlike sudden ownership changes that can disrupt operations, Abadata’s transition has been gradual and intentional. Depcinski has taken a hands-on approach, overseeing business operations, finance, and legal aspects, while Phillips serves as the company’s Chief Technology Officer (CTO), spearheading technical strategy and innovation.

“We didn’t just wake up one morning and decide to take over,” said Depcinski. “This has been a thoughtful process, ensuring that every customer who walks through our door continues to receive the same exceptional service and expertise they’ve always known.”

As Abadata moves forward, the company remains committed to helping businesses stay ahead of the ever-evolving technology landscape. With cybersecurity threats growing, Depcinski and Phillips are focused on strengthening security solutions, ensuring that customers are protected from potential risks.

“Cybersecurity isn’t just an IT issue—it’s imperative to the longevity of our livelihoods,” said Phillips. “Our goal is to continue educating and protecting our clients while integrating advanced automation solutions to make their businesses run smoother and more efficiently.”

With a strong foundation built on word-of-mouth referrals and deep client relationships, Abadata is set to continue its legacy of excellence under its new leadership. Depcinski and Phillip’s dedication to innovation and customer success ensures that businesses of all sizes can rely on Abadata for secure, efficient, and future-ready technology solutions.

For more information, please visit https://www.abadata.com or call 989.883.3411.

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